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Privacy Policy

PRIVACY POLICY
(Last updated on 10-08-2022)

We, at Greengate Trust, a Trust registered in Havelock Street, Oldham, OL8 1JR, the owners and operators of the website name https://greengatetrust.com/ (collectively, “we”, “our”, “website”, or “the Trust”), are committed to protect the privacy of our business Partners, Clients, end users (“you”, “user”, “visitor” or “client”) who have access to any of the data resources monitored by our software (the “Software”). We are a UK based Social Service organization engaged in feeding the homeless, elderly and the vulnerable. We encourage you to read this Software Privacy Policy (“Privacy Policy”) carefully and use it to make informed decisions. By using our Software, you agree to the terms of this Privacy Policy, and your continued use of the Software constitutes your ongoing agreement to it. This Privacy Policy applies to the domain name https://greengatetrust.com/

1. WHAT DOES THIS PRIVACY POLICY COVER?

This privacy policy covers our treatment of Personally Identifiable Information ('Personal Information') that we gather when you are accessing or using our website, service and products. This policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

2. LEGAL BASIS OF THIS PRIVACY POLICY:

This Privacy Policy is an electronic record in the form of an Electronic Contract formed in compliance with the various provisions of the Data Protection Act 2018 (UK), the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA) & other Privacy Laws of countries around the world. This Privacy Policy does not require any physical, electronic or digital signature. This privacy policy is a legally binding document between You and the Greengate Trust. The terms of this Privacy Policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on or by the use of the website or by any other means), and will govern the relationship between You and Greengate Trust for your use of the website.

3. ACCESS TO THE WEBSITE:

Your access to, browsing, review and use of the website is subject to these policies, terms and conditions and all applicable laws. By accessing and using the Website, you accept the Privacy Policy & Terms of Use without limitation or qualification. If you do not agree to the terms and conditions, do not use the Website. If, at any time, any part of the Privacy Policy/Terms of Service is no longer acceptable to you, immediately terminate the use of the Website.

4. ELIGIBILITY:

The services of the website are available only to persons of 18 years and above or the age or majority in your jurisdiction. Persons who are below this age are not eligible for the services provided for this website and hence shall not register as a user or transact on this website.

5. WHAT DATA IS BEING COLLECTED?

  • We collect and process the Personal Data that you directly and voluntarily provide through our website.
  • We may collect the information such as your name, username, email ID, age/date of birth, Sex, Mobile No., Postal address etc. of the user.
  • Your personal information is collected directly from you when you sign up or create an account on our website.
  • Payment Information: When submitting a payment or making a donation through our Service, we ask your information such as the name, address, phone number, and government identification number. We may also ask you to provide information about the person for whom you are submitting a payment. As part of the payment process, or to process a refund or charge-back, we and/or our partners may need the payer’s credit card information, financial account information, such as bank account numbers, names, and routing codes.
  • You can choose not to provide us with certain information, but then you may not be able to take advantage of some of our services/features/products and will not be able to receive the product or service.
  • When you visit or leave our Services (including our plugins or similar technology on the sites of others), we receive the URL of both the site you came from and the one you go to next. We also get information about your IP addresses, proxy server, operating system, web browser and add-ons, device identifier and features, and/or ISP or your mobile carrier. If you use our Services from a mobile device, that device will send us data about your location. Most devices allow you to prevent location data from being sent to us and we honour your settings.

6. HOW IS YOUR PERSONAL DATA COLLECTED?

Through this website, we only collect Personally Identifiable Information (PII) that is specifically and voluntarily provided by visitors having regard to the purpose for its disclosure. We receive limited personal information, such as name, title, company address, email address, and telephone numbers from the website visitors. Demographic information, including gender is collected. It is our policy to limit the information collected to only the minimum information required to complete the service.
If you choose to register or login to our website using a third-party single sign-on service that authenticates your identity and connects your social media login information (e.g., LinkedIn, Google, or Twitter) without Website, we will collect any information or content needed for the registration or log-in that you have permitted the social media provider to share with us, such as your name and email address. Other information we collect may depend on the privacy settings you have set with your social media provider, so please review the privacy statement or policy of the applicable service.
In some cases where you have registered for certain services, we may store your email address temporarily until we receive confirmation of the information you provided via an email (i.e. where we send an email to the email address provided as part of your registration to confirm a subscription request).

7. PERMISSIONS WE ASK TO AN END USER

Our website will ask the following permissions to an end user:

  • Location Permission: Which helps us to know where a user’s location is, which help us to serve users’ localized contents and to power some features like Invite friends etc.
  • Camera Permission: Which help users to take photos and videos from our website and post/share it directly in our website.
  • Contacts Permission: Which help us to sync users contacts from their device to our website to power some feature like User recommendations, Invite friends etc.
  • Gallery Permission: Which help us to show the users photos and videos and other files in our website and user can share/post these files in our website

8. HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the information described for the purposes specified at the time of collection or hereafter in this Policy:

  • To operate, improve, understand and personalize our services based on our legitimate interests in operating and improving our services in a way that benefits us and our users
  • To keep your account secure and protect our Services (including to verify the identities of creators and prevent fraud and abuse)
  • We use information about you to verify accounts and activities, to monitor suspicious or fraudulent activities and to identify violations of policy.
  • To create and administer your account, contact you, and customize your experience on our website (for example, to show you projects that we think may interest you based on your previous use)
  • Process your payment transaction and keep you informed about the status of your payment
  • Comply with and enforce applicable legal requirements, industry standards and our policies
  • Prevent potentially illegal or prohibited activities and enforce our Terms of Use
  • Respond to your inquiries, resolve disputes and provide support
  • Communicate with you for Service-related purposes, such as sending payment reminders
  • Contact you about service announcements, updates or offers
  • To track and analyse use of the Services so that we can improve how our website is performing and provide users with the best experience possible
  • We may use your information to customize your experience with us and to tailor our marketing activities to fit your needs and interests to better serve you and respond to your needs
  • Provide support and assistance for the services
  • Personalise and improve your experience on our digital platforms
  • Personalize App content and communications based on your preferences
  • We use information to maintain transaction and other business record for legal, administrative and audit purpose
  • We use information to meet legal, insurance and processing requirements
  • Respond to user inquiries or questions
  • Comply with our legal or contractual obligations
  • Protect against or deter fraudulent, misuse, illegal or harmful actions
  • To communicate with you about your account or our relationship: we may contact you about changes to the App or about service updates

9. INFORMATION WE SHARE

We share your data with the third-party, who works on our behalf or provide us with services related to the purposes described in this Privacy Policy or our Terms of Service. We do not share your personal information with companies, organizations, or individuals outside of Greengate Trust except in the following cases:

  • To process your payment, we may share some of your information with the Designated Entity, Payment Gateway, for whom we serve as the payment agent.
  • Staff augmentation and contract personnel
  • Service provider or agent who perform services on our behalf
  • Any third party as part of business restructuring or reorganization
  • We also share Personal Data when necessary, to complete a transaction initiated or authorized by you.
  • We may share your information with service providers and vendors who assist us with the delivery of our Service.We also share personal data when we believe it is necessary to:
  • Comply with applicable law or respond to valid legal process, including from law
    enforcement or other government agencies.
  • Protect us, our business or our users, for example to enforce our terms of service, prevent spam or other unwanted communications and investigate or protect against fraudulent activity.
  • We do share user information to any third parties for the Analytics purposes, such as Google Analytics (https://firebase.google.com/docs/analytics). However, we share non-personally identifiable information only to those analytics services.
  • We also share Personal Data with third parties when you give us consent to do so. Furthermore, if we choose to sell assets, user information is typically one of the transferred business assets to the third parties. If we go out of business or enter bankruptcy, user information would be transferred to such third parties along with the assets, based on our legitimate business interest of being able to provide you with continued services. You acknowledge that in the event of such transfers, the acquirer of us may use your Personal Information as set forth in this Policy.

We do not rent, sell, or share personal information about you with other people or non-affiliated companies for their direct marketing purposes, unless we have your permission.

10. HOW WE USE THE INFORMATION WE COLLECT

We generally collect only the personal information that is reasonably necessary to fulfil your request. In case we seek additional optional information, you will be notified about this at the time of collection of such information. The main purposes of collecting personal information about individuals are as follows:

  • Providing Services.
  • User data verification
  • Respond to an individual’s request.
  • Maintaining contact with clients.
  • Keeping clients and other contacts informed of the services we offer and the developments that may be of interest to you, and to notify you of service offerings and other events we organise.
  • Send you marketing/promotional communications.
  • Send newsletter(s) to you, subject to your subscription
  • General Management and reporting purposes, such as invoicing and account management
  • Provide customer support and the services you request;
  • Resolve disputes, if any and troubleshooting;
  • All other lawful purposes related to our business and in furtherance to fulfilment of lawful contact.

Information collected by us through this website is used only for the intended purpose stated at the time of collection of that information or for the purposes specified.

11. IS THERE ANY USAGE OF COOKIES OR WEB BEACONS AND COLLECTION OF ANONYMISED DATA?

  • When you visit our Service or open our emails, we and our third-party service providers may collect certain information by automated means, such as cookies, web beacons and web server logs. The information collected in this manner includes IP address, browser characteristics, device IDs and characteristics, operating system version, language preferences, referring URLs, and information about the usage of our Service. We may link this data to your profile. You may be able to change browser settings to block and delete cookies when you access the Service through a web browser. However, if you do that, the Service may not work properly.
  • Our advertising partners may collect your information in order to show you ads that may interest you. Where required under applicable law, we will request your consent to such collection and use of your information. You may opt out of receiving personalized advertisements from us and our advertising partners.

12. STORAGE & TRANSFER OF YOUR PERSONAL DATA

Because Greengate Trust is a UK-based institution, the personal information we collect and process through our website will not be transferred to, and processed in, to a jurisdiction outside UK. The United Kingdom has its own laws governing data protection and government access to information. The rules that protect your personal information under UK law may be different than in your home country. If you choose to use the Services, you need to agree to our Privacy Policy & Terms of Use, which set out the contract Greengate Trust and its users.

13. RETENTION OF DATA

We retain your personal information for as long as you have an open account with us or as otherwise necessary to provide the services to you and improve the services for all users generally. In some cases, we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation.

14. CHILDREN’S PRIVACY

Our Services are not designed for use by individuals under the age of 18. If you are under the age of 18, please do not use the Services and/or submit any information through the Services. If you have reason to believe that a child under the age of 18 has provided personal information to Greengate Trust through the Services, please contact us at [email protected], and we will delete that information from our databases to the extent required by law.

15. LEGAL DISCLOSURES

It is possible that we will need to disclose information about you when required by law, subpoena, or other legal process or if we have a good faith belief that disclosure is reasonably to:

  • investigate, prevent or take action regarding suspected or actual illegal activities or to assist government enforcement agencies;
  • enforce our agreements with you
  • investigate and defend ourselves against any third-party claims or allegations
  • protect the security or integrity of our service (such as by sharing with companies facing similar threats); or
  • exercise or protect the rights and safety of our company, our members, personnel, or others.

    We attempt to notify members about legal demands for their personal data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority, but we do not promise to challenge every demand

16. RIGHTS YOU HAVE

  • Right to information: You have the right to get informed about how your personal data is being processed, when your personal data is being collected and information about the processing of your personal data
  • Right to access: You can request more information about the Personal Data we hold about you and request a copy of such Personal Data. If you request such access, we will provide you with all the information as required by law on the purposes of the processing, categories of data processed, categories of recipients, data retention with us, etc.).
  • Right to be forgotten/deletion/Erase: You have right to restrict or prevent us to continuing disclosure of data processed about you till date; If would like to delete your personal data in our records you have right to do so by informing us at our email [email protected]
  • Right to correction: You have right to correct or update your personal data
  • Withdrawal of consent: If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Data, if such use or disclosure is necessary to enable you to utilize some or all our services. If you want to exercise any of the above rights, please feel free to write us at [email protected]. We will reach you out within 48 hours and guide you how you can exercise any of these rights timely and accurately.

17. SAFEGUARDING YOUR PERSONAL DATA AND SECURITY

We take all reasonable precautions to keep your personal data secure and require any third parties that handle or process your personal data for us to do the same. Access to your personal data is restricted to prevent unauthorised access, modification or misuse and is only permitted among our business partners, employees and agents on a need-to-know basis. We value the security of your Information, including but not limited to the Information collected via the website or service. We have taken appropriate technical and organisational measures to protect the Information we collect about you from loss, misuse, unauthorized access, disclosure, alteration, destruction, and any other form of unauthorized processing. However, to the extent that the Internet is not completely secure, we cannot guarantee that any of your personal information stored or sent to us will be completely safe. We encourage you to use caution when using internet to access our App or any services.

18. OPT-OUT

We provide all users, prior to the collection of information including Sensitive Personal Data or information, an option to opt out of receiving non-essential (promotional, marketing-related) communications from the website or on behalf of any of the other partners after setting up an account. You can unregister/unsubscribe from the lists/newsletters/and promotional mails by pressing the unsubscribe button provided on the promotional communications if sent to you.
Further, the user can edit the given data at any point of time during and after the registration process.
We store data for as long as it’s necessary to provide services to you and others, including those described above. Information associated with your account will be kept until your account is deleted, unless we no longer need the data to provide our services. You also have the option of deleting your account that you created on the website at any point of time. When you delete your account, we may also delete the information that you have provided to us.
Whenever you deactivate your account at our website, we will stop collecting data from you. Once a user has deleted the account with us, all data of the user will be deleted from our side.

19. LINKS TO OTHER WEBSITES:

Our website may include links to other websites. When you access another website, we strongly suggest you review the privacy policy or notices on those external websites. Greengate Trust is not responsible for the content or privacy practices of external websites.

20. UPDATES TO THE PRIVACY POLICY

We will notify all users of any material changes to this policy through a notice on our website or by other means. We update the “Last Updated” date at the top of this policy, which reflects the effective date of the policy. By accessing or using the Platform, you acknowledge that you have read this policy and that you understand your rights in relation to your personal data and how we will collect, use and process it.

21. COMMITMENT TO GDPR COMPLIANCE OF THE EUROPEAN UNION (EU)

We are committed to the principles inherent in the General Data Protection Regulation (GDPR) and particularly to the concepts of Privacy by Design & Privacy by Default, the Right to be Forgotten, Consent & Risk Based Approach. In addition, we aim to ensure:

  • Transparency with regard to the use of data
  • That any processing is lawful, fair, transparent and necessary for a specific purpose
  • That data is accurate, kept up to date, and removed when no longer necessary
  • That data is kept safely and securely.

22. CALIFORNIA PRIVACY STATEMENT

This PRIVACY STATEMENT FOR CALIFORNIA RESIDENTS (“California Privacy Statement”) supplements the information contained in the Privacy Policy of Greengate Trust applies solely to users who reside in the state of California and who create an account with our website. We adopt this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”). Any terms defined in the CCPA have the same meaning when used in this California Privacy Statement.

23. CALIFORNIA PRIVACY RIGHTS

If you are a California resident you have the right to request information from Greengate Trust regarding the manner in which we share certain categories of your personal information with third parties, for the third parties direct marketing purposes. California law provides that you have the right to submit a request to Greengate Trust at its designated Email ID and receive the following information:

  • WE DO NOT SELL YOUR PERSONAL INFORMATION
  • The categories of information Greengate Trust disclosed to third parties for the third parties' direct marketing purposes during the preceding calendar year,
  • The names and addresses of third parties that received such information, or if the nature of their business cannot be determined from the name, then examples of the products or services marketed.

You are entitled to receive a copy of this information in a standardized format and the information will not be specific to you individually. You may make such a request by sending an email to us at [email protected]

24. ENQUIRIES:

If you have any questions about this Privacy Policy, you can contact us at [email protected]

25. GRIEVANCE REDRESSAL MECHANISM

Any complaints or request or concerns with regards to use, processing or disclosure of information provided by you or breach of these terms may be taken up with the designated grievance redressal officer as mentioned below via post or by sending an email to [email protected]

26. WHOM CAN YOU APPROACH IN CASE OF GRIEVANCES

If you wish to contact us for any reason regarding our Privacy Policy, kindly email it to us at the following address:
The name and contact details of Grievance Officer are provided below:
Name: Greengate Trust
Address: The Unity Centre, Havelock Street, Oldham, OL8 1JR
Email ID: For issues such as Copyright, Trademark, Privacy and for all other purposes: [email protected].

 


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